Retention And Storage Policy Statement

The Canadian Broadcast Standards Council (the “CBSC”) is a national voluntary self-regulatory organization created by Canada’s private broadcasters to deal with complaints made by viewers or listeners about programs they have seen or heard broadcast on a participating station. The CBSC administers five industry codes covering various issues relating to ethics, violence on television, equitable portrayal, journalistic ethics and cross-media ownership which set out the guidelines for television and radio programming.

The CBSC last updated its Privacy Policy in October of 2018. This policy explains how Personal Information will be handled by the CBSC, and the purposes for which it will be used. This policy explains, among other things, how the CBSC will retain Personal Information collected from website visitors, users of its complaints resolution process, and those making inquiries or otherwise communicating with the CBSC.

CBSC Retention and Storage Policy

The CBSC will securely dispose of personal information collected in the context of its duties in resolving complaints made by viewers or listeners about programs they have seen or heard broadcast on a participating station, or with respect to any other inquiries or correspondence with the CBSC, 10 years after the following circumstances, as applicable:

• The date a CBSC Panel decision or a CBSC Summary decision is issued on the complaint;
• The date the CBSC makes a determination that it will not proceed with the complaint;
• The date the CBSC has forwarded the complaint to one of the third parties identified in the CBSC’s Privacy Policy; and,
• The last date of correspondence or telephone communication respecting an inquiry.

CBSC Confidentiality Policy

All personal information collected or received by the CBSC will only be used, retained and disclosed for the purposes set out in the CBSC Privacy Policy.